Netra Connect

At Netra Connect, we value our customers and aim to provide the best services and products possible. We understand that sometimes situations may arise where a refund is necessary. This Refund Policy outlines the terms under which refunds will be issued.

1. Eligibility for Refunds

• Refunds are only available for services/products purchased directly through Netra Connect.

• To be eligible for a refund, you must submit a request within 7 days of purchase.

• Services or products already delivered, used, or accessed may not be eligible for a full refund.

2. Non-Refundable Items

• Subscription fees (after the service has commenced).

• One-time setup or installation charges.

• Customized solutions, special orders, or tailored services.

• Any promotional or discounted purchases.

3. Refund Process

• To request a refund, please contact us at support@netraconnect.com with your order details and reason for the refund.

• Once your request is reviewed, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days and credited back to your original method of payment.

4. Service Disruptions

If you experience service interruptions or technical issues caused by Netra Connect, we will make every effort to resolve the issue. In cases where the issue cannot be resolved, a partial or full refund may be offered at our discretion.

5. Changes to This Policy

Netra Connect reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.

📩 For questions or concerns regarding this Refund Policy, please contact us at:
Email: support@netraconnect.com
Phone: +254759246123